hiki99's Commitment to Members

Responsible Gaming at hiki99

At hiki99, we believe gambling should be enjoyable entertainment — not a burden. We provide a range of tools and resources to help you stay in control, play smart, and enjoy every session with peace of mind.

Available Deposit Limits Play Time Limit Self-Exclusion 24/7 Support

18+

Minimum Age Requirement

The hiki99 platform is for players aged 18 and above only. This is not optional — it is our responsibility.

Why Responsible Gaming Important?

For most people, playing at an online casino is a way to unwind and have fun after a long day. However, we recognise that for some players, the experience can become something more serious if not managed properly.

Hiki99 takes a serious and proactive approach to responsible gaming. This goes beyond mere regulatory compliance — it is a core value we uphold. We want every member who joins our platform to enjoy a positive, safe, and rewarding experience without any negative impact on their personal life or finances.

On this page, you will find complete information about the self-control tools we provide, warning signs to watch out for, and how to seek help if needed. Remember — asking for help is a sign of strength, not weakness.

Our Core Principles: Money wagered must be money you can afford to lose. If you find yourself playing with funds meant for basic needs, it is time to stop and seek support.

Healthy Play Principles

Set a playing budget before starting your session and stick to it without compromise.
Play for fun, not as a source of income or a way to solve financial problems.
Limit your playing time and take regular breaks throughout your gaming session.
Never play while under emotional stress, grief, or the influence of alcohol.
Accept that losses are part of the game — never chase your losses.
Make sure gaming does not interfere with your responsibilities to your family, work, or health.

Tools Self-Control What We Offer

Hiki99 provides self-control tools that you can activate at any time directly through your account. No questions asked — the decision is in your hands.

Deposit Limit

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately and can only be increased after a waiting period of 24 hours for daily limits and 7 days for weekly limits.

Play Time Limit

Set a time limit for your playing sessions. The hiki99 platform will remind you when your time limit is nearly reached and will automatically log you out when time is up. This helps you stay aware of how long you have been playing.

Temporary Break

Need a short break? Activate a temporary break for 24 hours, 48 hours, 7 days, or 30 days. During the break period, your account will be fully suspended and you will not be able to log in or make any transactions.

Self-Exclusion

If you feel that gaming has become a serious problem, you may apply for self-exclusion for a minimum period of 6 months up to 5 years, or permanently. All accounts will be closed and any remaining balance will be returned to you.

Loss Limit

Set the maximum loss amount you are willing to bear per day, week, or month. Once the loss limit is reached, you will not be able to continue wagering until the natural limit period ends.

Real-Time Reminders

Enable automatic notifications that remind you of your session duration and the amount wagered. These reminders are sent directly to your screen during an active session so you always stay informed.

How to Activate: All self-control tools above can be accessed through the Account Settings > Responsible Gaming after logging in. If you need help activating them, our Live Chat support team is available 24 hours a day.

Recognise Warning Signs

Gambling problems rarely appear overnight. They usually start slowly and worsen over time. Here are the early warning signs to watch for in yourself or someone you care about:

Feeling the need to increase your wager amount to achieve the same level of excitement as before.
Repeatedly trying to control, cut back, or stop playing but without success.
Playing to escape life's problems, stress, depression, or other negative feelings.
Lying to family members or friends about how much time and money you have spent playing.
Borrowing money, selling belongings, or neglecting bills just to keep playing.
Feeling restless, irritable, or uncomfortable when trying to cut back or stop playing.
Neglecting work, studies, family, or social responsibilities because of gaming.
Constantly thinking of ways to get more money to play again.

Note: If you identify two or more of the above signs in yourself, we strongly encourage you to contact our support team or activate the self-exclusion feature immediately.

Self-Assessment You

Answer the following questions honestly. If you answer "Yes" to three or more questions, consider seeking professional support.

Have you ever played longer than you originally planned?

Have you ever kept playing until your last dollar was gone, even when you intended to stop earlier?

Have the people you care about ever criticised your playing habits or expressed concern?

Have you ever felt guilty about how you play or what happens after a session?

Have you ever played as a way to solve financial problems or pay off debts?

Have you ever hidden your playing activity from family members or your employer?

Have you ever felt that your life would be better if you stopped playing altogether?

This is a self-assessment tool for personal awareness. It is not a clinical diagnosis. If you feel the need to talk to someone, the hiki99 support team can help you find the right resources.

How Activate Self-Protection

The process for activating self-control tools on hiki99 is designed to be simple and quick. Follow these steps:

Step 1

Log In to Account

Step 2

Open Account Settings

Click on the profile icon at the top of the screen and select "Account Settings" from the dropdown menu.

Step 3

Select the Responsible Gaming Tab

In your account settings, find and click the "Responsible Gaming" tab to view all available options.

Step 4

Activate Desired Limit

Choose the type of limit or control tool you want, enter the appropriate value, and confirm. Takes effect immediately.

Need help? Contact us via Live Chat — we'll guide you through it step by step.

Resources Support Available

You don't have to face this alone. Whether you need immediate help or simply want to talk, here are support resources you can reach out to.

Hiki99 Live Chat

Our support team is available 24/7 to help you activate self-control tools or simply listen to your concerns.

Support Email

Send our team an email at [email protected] for issues that require a detailed written response.

Professional Counselling

We encourage members to seek counselling from a qualified mental health professional if needed.

Family Support

Concerned family members and friends are welcome to contact us for guidance on how to help their loved ones.

Questions Common

Deposit limits can be reduced immediately at any time. However, to increase an existing limit, a mandatory waiting period applies — 24 hours for a daily limit, 7 days for a weekly limit, and 30 days for a monthly limit. This is a protection mechanism we have put in place to ensure your decisions are made with full awareness.

When you apply for self-exclusion, any remaining balance in your account will be processed for full withdrawal after the standard identity verification (KYC) process is completed. Your funds belong to you, and we ensure they are returned safely with no additional deductions.

No. During an active self-exclusion period, hiki99 will not accept new registrations using the same personal information. Our system will detect and reject registration attempts using a name, identity card number, or phone number that has been excluded. This is part of our commitment to ensuring self-exclusion is truly effective.

Yes. When your session time limit is about to expire, you will receive a 5-minute reminder before it ends. Once the time limit is reached, the platform will display a notice and automatically log out your account. You will not be able to log back in until a new session is permitted according to your chosen limit settings.

Contact the hiki99 support team via Live Chat or email and explain your situation. We will provide guidance on how to approach the topic with your loved one, along with information on professional support resources that can help. All communication is kept strictly confidential and every case is handled with full respect and compassion.