Privacy Policy hiki99

Hiki99 values the privacy of every member who uses our platform. We understand that your personal information is a trust we must safeguard responsibly. This Privacy Policy is developed in accordance with applicable personal data protection requirements and reflects our commitment to transparency in every aspect of data handling.

This policy applies to all information you provide to us when registering an account, making deposits or withdrawals, contacting customer support, using games, or any other interaction with the hiki99 platform. We encourage you to review this policy from time to time as it may be updated to reflect changes in our practices or the latest legal requirements.

Hiki99 collects various types of information to enable us to provide a secure, seamless, and high-quality service to all members. This information is divided into several main categories:

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, health records, or political affiliations unless there is a specific legal requirement to do so.

The information we collect is used responsibly for the following purposes:

• Account Management: Creating, verifying, and managing your account, including the KYC process required before your first withdrawal.
• Transaction Processing: Processing deposits and withdrawals via FPX, Touch 'n Go eWallet, GrabPay, Boost, and major banking channels — securely and swiftly.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, and unauthorised access to our platform.
• Customer Support: Providing accurate and effective assistance when you contact our support team via Live Chat or email.
• Marketing Communications: Sending relevant promotional information, bonuses, and exclusive offers — only to members who have consented to receive such communications.
• Legal Compliance: Fulfilling reporting and compliance obligations to the relevant authorities in accordance with applicable law.
• Platform Improvements: Analysing usage patterns to improve the performance, design, and overall experience of the hiki99 platform.
• Responsible Gaming: Monitoring wagering patterns to identify members who may need support and early intervention.

Hiki99 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are specific situations where we may need to share your information with selected parties:

• Payment Service Providers: Required financial information is shared with approved payment processors to facilitate the processing of deposit and withdrawal transactions.
• Game Providers: Minimum technical data required is shared with third-party game providers to ensure games run smoothly and fairly.
• Regulatory Authority: We comply with all lawful requests from authorities, including financial crime prevention agencies, when required by law.
• Auditors & Legal Advisors: Officially appointed professionals may access certain information within the scope of their work, subject to strict confidentiality agreements.

All third parties working with hiki99 are required to comply with data protection standards equal to or higher than our own. We do not permit them to use your data for any purpose other than those specified.

Protecting your personal information from unauthorised access, disclosure, modification, or destruction is the highest technical priority at hiki99. We implement multiple layers of security protection:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is encrypted using the latest TLS 1.3 protocol, ensuring no third party can intercept your information in transit.
• Stored Data Encryption: Sensitive information such as financial details and passwords is encrypted using bcrypt and AES-256 algorithms when stored in our database.
• Two-Factor Authentication (2FA): 2FA is available for all accounts and we encourage all members to enable it for an added layer of security.
• Security Auditing: Our platform undergoes regular penetration testing and security audits by internationally recognised independent cybersecurity firms.
• 24/7 Monitoring: Our automated threat detection system monitors for suspicious activity around the clock and responds immediately to any potential threats.
• Internal Access Controls: Only hiki99 staff who require access to perform their duties are permitted to view member personal data, and all access is systematically logged.

While we take all reasonable precautions, no online system can be guaranteed 100% secure. In the event of any data breach affecting you, we will notify you within the timeframe required by applicable law.

Hiki99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security settings. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members use the platform so we can continuously improve it. Data collected is aggregated and does not identify individuals.
• Functional Cookies: Storing your preferences such as language, display settings, and saved login information for your convenience.
• Analytics Cookies: Used to analyse platform traffic and overall usage patterns for service improvement purposes.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

As a hiki99 member, you have certain rights regarding your personal data. We fully respect these rights and will assist you in exercising them:

To exercise any of the above rights, please contact our customer support team via Live Chat. We will process your request within the timeframe stipulated by applicable law.

Hiki99 retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for the defined period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date to meet financial reporting and legal compliance requirements.
• Communication Logs: Customer support records and communications are retained for 3 years for quality control and dispute resolution purposes.
• Technical Data: Server logs and diagnostic data are retained for 12 months before being automatically deleted.

When your data is no longer needed and there is no legal obligation to retain it, we will securely delete or destroy the information using methods approved by the information security industry.

Hiki99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.

Any significant changes will be communicated to you via:

• In-platform notifications when you are logged into your account.
• Email sent to the address registered in your account at least 14 days before the changes take effect.
• A clear notice at the top of this page stating the date of the latest amendment.

Continued use of the hiki99 platform after any amendments constitutes your acceptance of the updated policy. If you do not agree with the changes, please discontinue use of the platform and contact us for more information about your available options.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the corner of the platform.
• Privacy Email: [email protected] — for specific enquiries related to privacy and data protection.
• Response Time: All privacy-related enquiries will be responded to within 3 working days.

We take every privacy complaint and piece of feedback seriously. Each case will be thoroughly investigated, and we will provide you with a clear and satisfactory response.